Returns & Exchanges
Your satisfaction is our priority
We want you to love your crystals! If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery for a full refund or exchange.
Return Window
30 days from delivery date
Return Conditions
Crystals must be in original condition (unused and undamaged)
Original packaging must be included
Proof of purchase (order number or receipt) required
Custom or personalized items cannot be returned
Sale items are final sale unless defective
How to Return
Contact us at hello@houseofashwin.com with your order number
We'll provide a return shipping label and instructions
Pack your crystals securely in the original packaging
Ship within 7 days of receiving return authorization
Refund processed within 5-7 business days of receiving your return
Need Help?
Have questions about returns or exchanges? Our customer service team is here to help.
Contact Support